72%
Of employees say meetings are regularly delayed by technology or connection problems
Every late start is wasted executive time, lost momentum, and a room nobody trusts.
Managed Services
The IMS Managed Services Platform
Reliable collaboration starts before the meeting does.
A proactive managed services model that keeps every room ready before it’s needed, and accountable to leadership long after install day.
2025 Integrator of the Year
ISO/IEC 27001:2022 Certified
Install Day Is Not the Finish Line.
Most AV programs are built to succeed on day one. Not day one thousand.
The hard part is not buying the room. The hard part is keeping every room reliable, visible, supported, and ready for the next budget cycle.
Year 1
It works. No one is watching it.
Year 2
Tickets pile up. IT becomes the de facto AV help desk.
Year 4
Refresh shows up as a surprise capital request, not a plan.
Any Day
A board meeting opens with “can someone fix the screen.”
None of this shows up on the original quote. All of it shows up in your budget and your IT team’s time.
Downtime Is Never Just a Screen Problem.
When a room fails, the cost shows up everywhere except the AV line item.
10 min
Routinely lost at the start of meetings to AV setup, connecting, and screen-share trouble
Multiply that across every room, every day, and the cost lands in payroll, not the AV invoice.
Reliability isn’t a convenience feature. It’s the difference between technology that supports the business and technology the business has to work around.
We Don’t Install AV. We Run It.
A performance partnership, not a project handoff.
We keep people connected, IT focused on strategy, and technology accountable to the value it was bought to deliver.
That’s the difference between a vendor and an operator.
Reactive AV
- You find out a room is down when someone walks in to use it.
- Every fix starts with a ticket and a wait.
- Refresh planning happens after something breaks.
- Reporting is a status update, not a record.
Managed by IMS
- Rooms are monitored continuously, before anyone walks in.
- Most issues are caught and resolved before a meeting starts.
- Lifecycle and budget planning is built into the model.
- Reporting is data leadership can use to make decisions.
Most AV Failures Are Predictable. That’s the Point.
The same handful of issues take down rooms again and again. In our model, each one has a defined owner.
Eight categories. Eight named responses. No grey area about who acts when something stops working.
Monitored
Power outages
Continuous monitoring flags the disruption immediately, not when someone walks in.
Lifecycle
Hardware failures
Aging components replaced on a schedule, not after they fail.
Standardized
Software & firmware
Standardized configurations reduce the variables that cause faults.
ISO Certified
Cybersecurity
27001-certified practices govern how connected systems are secured.
Staffed
Human error
Qualified specialists in the room for what matters most.
4Sight
Device sprawl
One view of every device, in every room, through centralized reporting.
Pre-checked
Room readiness
Health checks confirm rooms are meeting-ready before anyone walks in.
Owned
Unclear ownership
One accountable owner and a defined escalation path.
We Move. So You Don’t Have To.
Monitor, detect, resolve, report, recommend, refresh: a closed loop that runs without anyone in the room noticing.
The touchless model
If you have to think about your AV, it isn’t working hard enough yet.
We watch every room continuously and act before a meeting ever stalls.
Always OnClosed Loop
Monitor
Detect
Resolve
Report
Recommend
Refresh
The technology fades into the background. The user focuses on the meeting. IT focuses on strategy. Leadership focuses on the business.
Beyond Uptime
Reliable AV Is a Growth Lever, Not Just a Cost Center.
When meeting technology works, hybrid and in-person collaboration actually function the way they’re supposed to.
Faster decisions
Meetings that start on time and run without friction keep momentum on the things that actually move the business forward.
Stronger first impressions
Clients, candidates, and board members form an opinion of a company partly from how its technology performs in the room.
Less hidden IT cost
Every hour your IT team spends untangling a screen is an hour not spent on higher-value work.
Four Pillars. One Accountable Model.
Each pillar solves a different problem leadership actually has.
Sized to fit, not sized to sell. A five-room office gets the same operating discipline as a 500-room enterprise, just scoped to its budget.
CapEx, hybrid AVaaS, full AV-as-a-Service, or embedded staff. One owner, one model, one standard of accountability.
Foundation
Service & Support
We see the problem before you do.
24/7/365 monitoring with industry-leading response times. Tiers match coverage to what is actually mission-critical, not the other way around.
99.2%
Average uptime across managed environments
- Fewer tickets reach the user
- Predictable spend, not surprise invoices
Intelligence
Reporting / 4Sight
Evidence, not anecdotes, for the budget conversation.
Our proprietary monitoring platform turns AV from a reactive cost center into usage data, health analytics, and trend reports leadership can act on.
Evidence-based ROI
For every refresh and upgrade conversation
- Real data to justify the next refresh
- Usage analytics to right-size space
Human Layer
Staff Augmentation
Specialists you don’t have to recruit.
Onsite or remote, embedded or event-based, with defined scope, escalation, and IMS oversight, not a staffing agency placement.
No headcount
Predictable coverage without permanent hires
- Every critical meeting is staffed
- Internal IT freed for higher-value work
Lifecycle
AVaaS
One line item. Not a capital event.
Hardware, install, support, monitoring, and refresh, bundled into one operating cost. IMS owns the deployment and the upgrade path, not just the financing.
CapEx to OpEx
Budget alignment CFOs prefer
- No five-year capital ambush
- Technology stays current automatically
Proof
We’ve Earned the Right to Say This.
Independently verified. Not self-declared.
2025
Integrator of the Year
Named by NSCA, Commercial Integrator, and Security Sales & Integration, the same year. Awarded, not self-declared.
ISO
27001:2022 Certified
Information security management certified to the international standard your compliance team will ask about.
30+
Years of AV Experience
Three decades of integration depth, boardroom to broadcast.
5x
Consecutive Commercial Integrator Awards
Five straight years of named recognition, 2021 through 2025, not a one-time honor.
Inc. 5000 Fastest-Growing Private Companies
Named a Best Place to Work
We Measure Our Success By Yours.
One outcome. Four ways to feel it.
01
Your users stop thinking about AV, because it just works.
Users02
Your IT team gets its time back.
IT03
Your leadership sees the ROI, not just the invoice.
Leadership04
Every renewal is earned. Not assumed.
IMS
Next Step
Let’s Make Your AV Boring Again.
Liam Boyle · lboyle@imsts.com · IMS Technology Services
One conversation about where your AV stands today. A clear recommendation scoped to your environment. Zero obligation.